Frequently asked questions

Any product that moves from a factory through distributors to retail shelves — food and beverage, cosmetics, household goods, spare parts, and more. Manufacturers, distributors, and retailers each get their own workflow on one shared network.

You do. Your data is exportable in standard formats (CSV, JSON) at any time, with no lock-in.

Yes. We provide an importer for Sahl exports and Excel sheets — products, customers, balances, and history. The move takes about 30 minutes: export, import, verify.

A Windows PC from the last decade (4 GB RAM is enough), a thermal printer (58mm or 80mm, Bluetooth or USB), and a barcode scanner (USB or Bluetooth HID). All commodity hardware available in the Egyptian market.

Yes. The app stores everything locally and syncs when reconnected. POS, scanning, and receipt printing all work without internet.

Your data stays exportable at any time while subscribed. After you cancel, you keep a 90-day read-only window to export everything; after that the account is deleted.

Unlimited seats on every plan, with per-role permissions. We don't charge per user.

Yes. All pricing in Egyptian Pounds, billed monthly.

Card or mobile wallet through an Egyptian payment gateway, or bank transfer. No card data ever touches our servers.

Yes. Full bilingual support, with proper RTL layout in Arabic.

14 days, no credit card, full feature access. Convert anytime; if you don't, your data is held for export before deletion.

Yes. Onboarding includes a guided walkthrough plus written guides in Arabic and English, and support during business hours.

On your own device first — the app is local-first, so your operation runs even with no internet. An encrypted cloud copy keeps your network in sync and is backed up daily.

Tenant isolation is enforced at the database level, every event is cryptographically signed, and history is append-only so records can't be silently altered. We collect crash reports only — no behavioral tracking. See the Security page for the full picture.